Case study 1
Revolutionizing credentialing for multi-state expansion.
- Client
- Regional DME provider specializing in respiratory equipment
- Annual revenue
- $15 million
- Starting point
- 3 locations in 1 state
- Goal
- 10 locations across 4 states
Industry context
The DME industry has trended toward consolidation and multi-state operations to achieve economies of scale. But varying state regulations and payer requirements make credentialing a significant hurdle in expansion efforts.
The challenge
The client's manual credentialing process was causing severe delays.
- 120 days
- Average credentialing time
- 30%
- Staff productivity lost to credentialing tasks
- $100K / mo
- Estimated potential revenue lost to expansion delays
The solution
Wonder Worth Solutions implemented a comprehensive credentialing strategy:
- Centralized credentialing process for all locations
- Automated tracking system for application status and renewals
- Proactive payer relationship management
- State-specific credentialing playbooks